Our Reactive Capability to Service the Needs of our Clients
To ensure that we have the reactive capability to service the needs of our customers pan Scotland, our multi-disciplinary resources are located throughout the Central belt from West to East, and from Inverness in the North to the Borders. Our mobile teams are agile and flexible, and have considerable knowledge and experience gained through responding to customer requests for emergency call-outs, accelerated and fast tracked works.
Some of these have been on high profile contracts where the response has to be effective, timely and professional. Quick reaction to these requests need a clear and concise communications plan to be in place. Our Business Continuity Policy contains our procedures for out of hours and normal working hours Communication Cascade System which is used for notification and reporting. We also maintain a project designated 24 hour contact number for Site Manager/Agent, Contracts Manager to Director level to ensure that Mackenzie Construction are contactable 24 hours a day, 7 days a week, 52 weeks a year. Typical individual project response times to reactive works can be discussed prior to commencing works.
On our Network Maintenance Framework for Scottish Water works, we are involved in the reactive repair and maintenance of the network of underground water and waste water pipelines in the Scottish Water area. The scope of the required services included, sewer repair and maintenance, road reinstatement and jetting and CCTV services. Works are carried out primarily in the Central belt, Tayside and Grampian areas.
We are currently in partnership with Scottish Canals on their Reservoir Emergency Drawdown Plan Framework Agreement. We have also undertaken numerous Emergency Bridge Repair works for Scottish Canals in co-ordination with local Councils. These involve deploying resources at short notice to undertake immediate repair works to damaged bridges and abutments to safeguard the safety of the general public and canal tow path users. We have also carried out other frameworks where a 24 hour call out emergency repair service is required.
Recent Examples of our Reactive Capability
A recent project that clearly demonstrates our commitment, capacity and ability to respond and deliver fast tracked or emergency call works with Scottish Canals, is the Cullochy Weir breach. This major breach of the Caledonian Canal required a major civil engineering response and treated as a top priority. We had extensive plant and equipment on site within 24 hours, and within one week had the reservoir plugged to prevent water loss and potential flooding downstream at Fort Augustus. Piles were installed to seal off the breach within the following two weeks.
Our engineers closed the damaged section and carried out repair works despite battling high water levels after exceptionally heavy rain and snow-melt. Despite the continual threat of high water levels due to further heavy rain, repairs progressed well, and we re-opened the waterway for the summer season by the end of April ahead of schedule. Our rapid response was appreciated by Scottish Canals, which can be seen by the following email:
From: Andrew Thin
Sent: 16 April 2015 07:36 To: John O’Brien; mark wilson Cc: ‘Russell Thomson’; ‘Andrew Ross’; ‘Steve Dunlop’ Subject: Cullochy Weir
Dear John and Mark
I went down to Cullochy yesterday with Russell and Andrew to get a feel for the progress that you are making there. I was enormously impressed by what I saw, and by the evident skill, commitment and good humour of the members of your team who were working on the ground. Thank you very much indeed for doing such a superb job for us in what, I know, have been testing circumstances.
The breach at Cullochy has impacted, directly or indirectly, on a significant number of local businesses. As the busy tourist season gets underway it is crucial that we get the canal back into use as fast as we possibly can. It is not just Scottish Canals who therefore owes you a debt of gratitude. There are a great many others whose jobs and income will be safeguarded by your prompt and highly competent response to this incident.
Thank you again on behalf of all of them.
With very best wishes
We also assisted Scottish Water with the recent water quality incident in North Lanarkshire. Due to our agile and mobile workforce, we were able to mobilise 50 operatives within hours to assist in the distribution of bottled water to householders, sheltered housing and businesses during the emergency. Scottish Water’s appreciation of our quick reactive ability is reproduced below:
From: Douglas Millican
Sent: 19 June 2015 13:56 To:; mark wilson;
Subject: North Lanarkshire Water Quality Event – Thank You
Thank you for the support that you provided to Scottish Water with our major event in North Lanarkshire yesterday. As I visited the sites, I was struck by how many people from your company and our other partners were supporting our efforts.
The speed with which you mobilised to support us was excellent. Each time I visited the main bottled water distribution sites, I was impressed by the willing support of all of your people who played an essential role in minimising the impact to customers, maintaining customer confidence, and providing alternative supplies.
The fact that all restrictions were lifted from customers’ supplies this morning is a huge tribute to everyone involved in this incident. Please pass on my thanks to everyone who helped us with this event.